Why can’t I hear anything?
Steps to diagnose and fix audio problems during a Sound Scouts session.
Check the device volume
Turn the volume up to maximum on your device. If it is too loud after testing, you can turn it down slightly.
Is it a headphone issue?
Plug your headphones or earbuds firmly into the device port and check that the volume is at maximum. If you cannot hear sound from either ear, or can only hear in one ear, try a different set of headphones.
Do not use surround-sound, noise-cancelling, or gaming headphones — these may interfere with how Sound Scouts delivers audio.
Is it a device issue?
Connect a set of headphones you know work properly and check the volume is turned up. If you still hear no sound, audio cut-outs, or crackling, there may be a problem with the device’s audio port. In that case, try a different tablet or phone.
